The idea of vernacular chatbots struck me yesterday when I decided to try iki.ai for payment of my electricity bill. Niki is India's first chat bot for shopping. Shopping with chat bot is totally a different experience where user talks to a bot about what she wants. Following is the complete chat I had with Niki. On the left hand side are Niki's messages and mine are on right with bold face.
Hi i am Niki! :) I am here to make your life simple & convenient. You can chat with me like you chat with your friend.Can i show you how the booking experience on chat can be 300% faster than other apps ? (in 10 seconds!)
Pay my electricity bill
Hello ! Let me assist you in paying your electricity